Contact Us
Got a question about how we rate sweepstakes casinos, spotted something that needs updating, or want to flag an issue with an operator we cover? This page explains how to reach Best Sweeps Casinos and what to expect once you do.
How to reach us
The quickest way to contact us is by email at [email protected]. Send us as much detail as you can — which page or operator your message relates to, the date you noticed the issue, and any screenshots if relevant. We read every message and typically reply within a couple of business days, though busy periods can push that out slightly.
What we can help with
We're a research and comparison site, not a sweepstakes casino operator, so there are limits to what we can do — but within those limits, we're glad to help with:
- Corrections to promotional terms, editorial ratings, or state eligibility details that have changed since publication
- Questions about how we assess RTP, volatility, or game libraries across the platforms we cover
- General questions about how the sweepstakes model works, including Gold Coins, Sweeps Coins, and redemption processes
- Feedback on your own experience with a listed platform, positive or negative, that might help other readers
- Requests to update or remove information about your business, if you represent a sweepstakes casino operator
What we can't help with
Because we don't operate any of the platforms we review, we're not able to process account verifications, coin redemptions, deposits, or withdrawals on anyone's behalf. If you're having trouble with a specific sweepstakes casino — a delayed redemption, a blocked account, or a dispute over an offer's terms — that has to go through the operator's own customer support team, since only they can access your account and transaction history. Most reputable operators publish a support email or live chat link in their own terms and conditions or help center.
If you're concerned about your play
If you're reaching out because gaming has started to feel like a problem rather than entertainment, please don't wait to get support. Options include self-exclusion tools offered directly by operators, deposit and spend limits on your account, gambling-blocking software for your devices, and confidential help from the National Council on Problem Gambling or Gamblers Anonymous. Our Responsible Gambling page has more detail on these resources and how to use them.
Before you write in
A few things that help us respond faster and more usefully:
- Check whether your question is already answered on our About Us page or in our Terms and Conditions
- Include the name of the sweepstakes casino operator you're asking about, if applicable
- Mention your state, since eligibility and availability for sweepstakes casinos vary by jurisdiction and change over time
- Keep account numbers, passwords, or full payment details out of your message — we never need them, and no legitimate site will ask for them by email
A note on what we do and don't decide
We independently research and compare sweepstakes casinos based on factors like game variety, redemption terms, and welcome offers. We may earn a commission when readers sign up through links on this site, but that relationship never determines how an operator is ranked or reviewed. If your message relates to a ranking you disagree with, we're happy to hear the reasoning — we just can't guarantee a change based on a single request.
Whatever the reason for getting in touch, we'll do our best to give you a straight answer rather than a form-letter response.